Customer Service Manager

The Customer Service Manager at PPB Group Berhad in Johor Bahru, Johor, MY will be responsible for overseeing and managing all aspects of the customer service team. This role requires a candidate with at least 6 years of experience in customer service management.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Train, mentor, and motivate customer service representatives. 3. Monitor and analyze customer service metrics to identify areas for improvement. 4. Handle escalated customer complaints and issues. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Conduct performance evaluations and provide feedback to team members. 7. Stay up-to-date on industry trends and best practices in customer service. 8. Implement strategies to increase customer satisfaction and retention.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a customer service management role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Ability to work effectively in a fast-paced environment. 6. Proficiency in Microsoft Office and customer service software. 7. Hardworking and driven personality traits. 8. Strong people management and presentation skills as soft skills.

Benefits: - Medical coverage - Parental leave - Gym membership

Working environment: At PPB Group Berhad, we strive to cultivate leaders who foster inclusivity and mentorship within our organization. We believe in providing a supportive and empowering work environment for all employees.

Equal opportunity statement: PPB Group Berhad is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates will be considered for employment.

Deadline to apply: 2024-05-01

Join our team at PPB Group Berhad and make a difference in the world of customer service management!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.