Customer Service Manager

Proton Holdings Berhad is seeking a part-time Customer Service Manager to join our team in Malacca City, Melaka, MY. As a mid-to-senior level position, we require a candidate with at least 8 years of experience in customer service management.

Responsibilities: 1. Develop and implement customer service policies and procedures. 2. Oversee the daily operations of the customer service team. 3. Handle escalated customer inquiries and complaints. 4. Monitor customer service metrics and develop strategies to improve customer satisfaction. 5. Train and mentor customer service representatives. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Conduct regular performance evaluations of the customer service team. 8. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Proven experience as a Customer Service Manager or similar role. 2. Strong leadership and organizational skills. 3. Excellent communication and interpersonal abilities. 4. Resilient and resourceful personality traits. 5. Emotional intelligence and cooperation as soft skills. 6. Bachelor's degree in Business Administration or a related field. 7. Proficiency in CRM software and Microsoft Office Suite.

Benefits: 1. Relocation allowance for eligible candidates. 2. Training and professional development opportunities. 3. Medical coverage for you and your family. 4. A collaborative working environment where we build strong connections and treat colleagues like an extended family.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and we welcome applicants from all backgrounds. We believe in promoting diversity and creating an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.