Customer Service Manager

Job Description:

SIRIM Berhad is currently seeking a part-time Customer Service Manager to join our team in Kuala Lumpur, Malaysia. The ideal candidate for this role will have at least 6 years of experience in a customer service management role and possess a confident and adaptable personality.

Responsibilities: - Oversee the day-to-day operations of the customer service department - Develop strategies to improve customer satisfaction and retention - Train and mentor customer service representatives - Handle escalated customer complaints and issues - Analyze data and metrics to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Implement and monitor customer service policies and procedures

Requirements: - 6+ years of experience in customer service management - Strong leadership and communication skills - Critical thinking ability to solve complex problems - Ability to work effectively in a team environment - Proven track record of meeting and exceeding customer satisfaction goals - Proficiency in Microsoft Office and customer service software - Bachelor's degree in business administration or a related field preferred

Benefits: - Free food during working hours - Medical coverage for employees and their families - Profit sharing opportunities for eligible employees

Working Environment: At SIRIM Berhad, we value diversity and inclusivity. Our working environment is designed to foster a culture of belonging where all employees feel welcome and appreciated for their unique contributions.

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 7, 2024

If you meet the requirements for this position and are excited about the opportunity to work in a dynamic and inclusive environment, we encourage you to apply. Join us in making a difference in the world of customer service at SIRIM Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.