Customer Service Manager

Job Description:

Proton Holdings Berhad is seeking a dynamic and experienced Customer Service Manager to join our team in Kuala Lumpur, Malaysia. As a leading automotive company, we are looking for a Customer Service Manager who is dedicated to providing exceptional service to our customers and driving success for our business.

Responsibilities: 1. Manage a team of customer service representatives to ensure excellent customer support. 2. Develop and implement customer service policies and procedures to enhance the customer experience. 3. Handle escalated customer inquiries and complaints in a timely and professional manner. 4. Monitor key performance indicators (KPIs) to track and improve customer satisfaction levels. 5. Collaborate with other departments to address customer issues and drive continuous improvement. 6. Train and develop team members to enhance their customer service skills and performance. 7. Conduct regular performance evaluations and provide feedback to team members. 8. Analyze customer feedback and trends to identify areas for improvement.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in customer service management. 3. Strong communication and interpersonal skills. 4. Resilient and driven personality traits. 5. Proven ability to work collaboratively in a team environment. 6. Leadership skills and the ability to motivate and inspire team members. 7. Knowledge of automotive industry trends and customer service best practices.

Benefits: 1. Remote work flexibility. 2. Training & professional development opportunities. 3. Paid overtime. 4. Vibrant work environment that fosters a sense of joy and collaboration.

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to Apply: June 29, 2024

Don't miss this exciting opportunity to join a dynamic team and drive excellence in customer service at Proton Holdings Berhad. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.