Customer Service Manager

Job Description:

Perodua is currently seeking a reliable and hardworking Customer Service Manager to join our team in Malacca City, Melaka, MY. As a mid-to-senior level position requiring a minimum of 8 years of experience, the Customer Service Manager will be responsible for overseeing all aspects of customer service operations, ensuring a high level of customer satisfaction and retention.

Responsibilities: 1. Develop and implement customer service policies and procedures to enhance the overall customer experience. 2. Manage a team of customer service representatives, providing leadership, guidance, and training as needed. 3. Monitor customer service metrics and KPIs to identify areas for improvement and implement strategies to address them. 4. Handle escalated customer issues and complaints, resolving them in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Conduct regular performance evaluations of customer service team members and provide feedback for improvement. 7. Analyze customer feedback and data to identify trends and opportunities for process improvement. 8. Stay informed about industry trends and best practices in customer service to continuously improve operations.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven track record of at least 8 years in a customer service management role. 3. Strong leadership and communication skills. 4. Excellent critical thinking and negotiation abilities. 5. Ability to work well under pressure and handle multiple priorities simultaneously. 6. Proficiency in Microsoft Office suite and CRM software. 7. Able to work part-time.

Benefits: 1. Company equipment provided. 2. Joining Bonus. 3. Employee discounts on Perodua products. 4. Encouraging work environment that values calculated risk-taking to drive innovation and progress.

Equal Opportunity Statement: Perodua is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-06-26

If you meet the requirements listed above and are ready to take on this challenging and rewarding role, we encourage you to apply for the position of Customer Service Manager at Perodua in Malacca City, Melaka, MY.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.