Remote Customer Service Manager

Job Description:

Malaysia Airlines Berhad is seeking a dedicated Remote Customer Service Manager to join our team in Johor Bahru, MY. As a part-time Associate Level position, the Remote Customer Service Manager will be responsible for overseeing and managing the customer service team in a remote setting. This individual should have at least 5 years of experience in customer service and possess a high level of energy and resourcefulness.

Responsibilities: - Manage and supervise the remote customer service team to ensure exceptional service delivery - Develop and implement strategies to improve customer satisfaction and loyalty - Monitor and evaluate customer service performance metrics - Provide training and guidance to team members on best practices and procedures - Handle escalated customer inquiries and issues in a timely and professional manner - Collaborate with other departments to address customer needs and concerns - Conduct regular performance evaluations and provide feedback to team members - Stay current on industry trends and best practices in customer service

Requirements: - 5+ years of experience in customer service - Energetic and resourceful personality traits - Strong teamwork and presentation skills - Excellent communication and interpersonal abilities - Proficiency in CRM software and other customer service tools - Ability to multitask and prioritize responsibilities effectively

Benefits: - Life insurance - Travel & spending expenses - Dental insurance

Working Environment: Our working environment is focused on exceeding customer expectations and delivering delight. We strive to create a positive and supportive atmosphere where employees can thrive and grow.

Deadline to Apply: Interested candidates have until 2024-07-13 to submit their application.

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer. We welcome and celebrate diversity in our workforce and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.