Customer Service Officer

Job Description:

IHH Healthcare Berhad is seeking a part-time Customer Service Officer to join our team in Malacca City, Melaka, MY. As an Associate Level Customer Service Officer, you will be responsible for providing excellent customer service to patients and visitors, ensuring a positive experience at our healthcare facilities.

Responsibilities: 1. Greet and assist patients and visitors in a friendly and professional manner. 2. Answer phone calls and respond to inquiries from patients, visitors, and staff. 3. Schedule appointments and confirm patient information. 4. Process payments and issue receipts. 5. Assist with administrative tasks as needed. 6. Resolve customer complaints and ensure customer satisfaction. 7. Maintain a neat and organized workspace. 8. Collaborate with other departments to ensure a seamless experience for patients.

Requirements: 1. 3 years of experience in a customer service role. 2. Excellent communication and interpersonal skills. 3. Reliable and energetic personality traits. 4. Strong presentation and research skills. 5. Ability to work well under pressure and in a fast-paced environment. 6. Knowledge of medical terminology is a plus.

Benefits: 1. Travel opportunities. 2. Visa sponsorship for qualified candidates. 3. Employee discounts on healthcare services. 4. Align work with a greater purpose, contributing to a meaningful mission.

Equal Opportunity Statement: IHH Healthcare Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

Deadline to apply: 2024-05-04

If you meet the requirements and are interested in joining our team as a Customer Service Officer, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.