Remote Customer Service Officer

Job Description:

As a Remote Customer Service Officer at Maxis Berhad, you will be responsible for providing exceptional customer support to our clients through various communication channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a dedication to delivering high-quality service.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Identify and assess customer needs to provide appropriate solutions - Navigate and utilize internal systems and databases to gather information and assist customers effectively - Maintain a positive attitude and friendly demeanor while interacting with customers - Escalate complex issues to higher levels of management as needed

Requirements: - 1 year of experience in a customer service role - Strong communication skills and a confident demeanor - Excellent time management skills and ability to prioritize tasks effectively - Creativity in problem-solving and finding innovative solutions - Dedication to providing exceptional customer service

Personality traits: dedicated, confident

Soft skills: time management, creativity

Benefits: - Free accommodation - Profit sharing - Parental leave

Working environment: At Maxis Berhad, we offer a flexible and dynamic work environment that thrives on adaptability and efficiency. We encourage our employees to embrace change and take on new challenges with a positive attitude.

Equal opportunity statement: Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, or background. We welcome applicants from all walks of life and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.