Customer Service Officer

Job Description: As a Customer Service Officer at Kuala Lumpur Kepong Berhad, you will be responsible for providing excellent service to our customers and ensuring their satisfaction. You will handle inquiries, complaints, and requests in a timely and professional manner. Your main objective will be to build strong relationships with customers and maintain a high level of customer retention.

Responsibilities: - Handle incoming calls and emails from customers - Resolve customer complaints and issues in a timely manner - Provide information about products and services - Process orders and returns - Keep accurate records of customer interactions - Coordinate with other departments to ensure customer needs are met - Identify opportunities to upsell products or services - Stay up-to-date on company policies and products

Requirements: - Minimum of 3 years of customer service experience - Resourceful and hardworking - Excellent communication and interpersonal skills - Ability to persuade and negotiate effectively - Strong analytical skills - Proficiency in MS Office and customer service software - High school diploma or equivalent

Benefits: - Travel and spending expenses - Dental insurance - Relocation allowance

Working Environment: At Kuala Lumpur Kepong Berhad, we thrive in an environment that embraces and navigates change seamlessly. We value innovation, collaboration, and continuous improvement. As a Customer Service Officer, you will have the opportunity to work with a diverse team and contribute to the success of the company.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.