Customer Service Officer

Job Description:

IHH Healthcare Berhad is seeking a dedicated and confident Customer Service Officer to join our team in Kuala Lumpur. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our patients and their families. This role is part-time and at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Handle incoming calls and inquiries from patients and their families - Provide information about our services, pricing, and availability - Schedule appointments and manage patient records - Address and resolve any customer complaints or issues - Collaborate with other departments to ensure a seamless patient experience - Conduct follow-up calls to gather feedback and ensure satisfaction - Assist with administrative tasks as needed

Requirements: - 4 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong analytical and problem-solving abilities - Ability to persuade and influence others - Proficiency in Microsoft Office suite - Bachelor's degree in Business Administration or a related field preferred

Personality Traits: - Dedicated - Confident

Soft Skills: - Analysis - Persuasion

Benefits: - Parental leave - Travel & spending expenses - Dental insurance

Working Environment: Be part of a company that pioneers change and sets industry benchmarks. Join us in our mission to provide excellent healthcare services to our community.

Equal Opportunity Statement: IHH Healthcare Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, gender, sexual orientation, religion, or any other protected characteristic. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-07

We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.