Customer Service Officer

Job Description:

Maxis Berhad is seeking a motivated and dedicated individual to join our team as a part-time Customer Service Officer in Kuala Lumpur, MY. As an Entry Level position, no prior experience is required, but excellent communication and time management skills are essential.

Responsibilities: 1. Provide exceptional customer service through various channels such as phone, email, and live chat. 2. Assist customers with inquiries, issues, and feedback in a professional and timely manner. 3. Handle customer complaints and resolve customer concerns effectively. 4. Process customer orders, returns, and exchanges accurately. 5. Update customer accounts and maintain accurate records of interactions. 6. Collaborate with other departments to ensure customer satisfaction and retention. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 8. Adhere to company guidelines and standards for customer service.

Requirements: 1. Motivated and dedicated individual with a passion for customer service. 2. Excellent communication skills, both verbal and written. 3. Strong time management skills to handle multiple tasks efficiently. 4. Ability to work well under pressure and in a fast-paced environment. 5. Basic computer skills and proficiency in Microsoft Office. 6. High school diploma or equivalent. 7. Must be able to work part-time hours.

Benefits: 1. Paid overtime for additional work hours. 2. Company transportation for convenient commuting. 3. Vision insurance to support your health and well-being.

Working Environment: At Maxis Berhad, we foster a supportive working environment that encourages a culture of ongoing learning and development for personal and professional growth. We provide opportunities for career advancement and continuous training to help our employees succeed in their roles.

Deadline to Apply: Interested candidates can apply for the Customer Service Officer position at Maxis Berhad until June 25, 2024.

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.