Customer Service Representative

Job Description:

Telekom Malaysia Berhad is seeking a highly motivated and experienced Customer Service Representative to join our team in George Town, Penang. As a part-time Associate Level position, the ideal candidate will have at least 2 years of experience in customer service.

Responsibilities: 1. Providing exceptional customer service to all clients through phone, email, and in-person interactions. 2. Handling customer inquiries, complaints, and feedback in a professional and timely manner. 3. Processing customer orders, returns, and exchanges accurately. 4. Collaborating with other departments to resolve customer issues and improve overall customer satisfaction. 5. Maintaining a positive attitude and upholding the company's values in all interactions with customers.

Requirements: 1. Driven and dedicated personality traits to ensure a commitment to providing outstanding customer service. 2. Strong critical thinking and decision-making skills to effectively solve problems and address customer needs. 3. Excellent communication and interpersonal skills. 4. Previous experience in a customer service role preferred. 5. Ability to work in a fast-paced environment and multitask effectively.

Benefits: 1. Vision insurance to support your overall well-being. 2. Gym membership for a healthy work-life balance. 3. Travel opportunities to expand your horizons and grow professionally.

Working Environment: At Telekom Malaysia Berhad, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, respect, and continuous learning to achieve success in our industry.

Deadline to Apply: Please submit your application by May 14, 2024, to be considered for this opportunity.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.