Customer Service Representative

Job Description: We are looking for a motivated and adaptable Customer Service Representative to join our team at Digi.Com Berhad in Kuala Lumpur. As an entry-level position, no prior experience is required, but a minimum of 1 year in a similar role would be beneficial. The ideal candidate should possess strong problem-solving skills, be innovative, and have a passion for providing exceptional customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, account inquiries, and issue resolution. 3. Provide technical support and troubleshoot customer issues. 4. Process orders, returns, and exchanges accurately and efficiently. 5. Maintain a high level of customer satisfaction and loyalty. 6. Collaborate with other departments to resolve complex customer issues. 7. Keep accurate records of customer interactions and transactions. 8. Stay informed about company products, services, and policies. 9. Continuously strive to improve customer service processes and procedures.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication and interpersonal skills. 3. Ability to work well under pressure in a fast-paced environment. 4. Strong problem-solving skills and attention to detail. 5. Basic computer skills and proficiency in Microsoft Office. 6. Ability to multitask and prioritize tasks effectively. 7. Customer service experience is a plus. 8. Must be motivated, adaptable, and willing to learn.

Benefits: - Paid Time Off (PTO) - Profit sharing - Dental insurance

Working Environment: At Digi.Com Berhad, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our employees are our greatest asset, and we strive to create a supportive and collaborative environment where everyone can thrive.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.