Customer Service Representative - Work from home

Job Description:

Nestlé Malaysia is seeking a part-time Customer Service Representative to work from home in Malacca City, Melaka. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients and customers while working remotely. This position is at the Associate Level and requires a minimum of 3 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. - Assist customers with product information, orders, returns, and general inquiries. - Provide support to customers experiencing issues with products or services. - Document all customer interactions accurately in the company's CRM system. - Collaborate with other departments to resolve customer issues and improve overall customer experience. - Meet or exceed customer service goals and performance metrics set by the company.

Requirements: - Confident and dedicated individual with excellent communication skills. - Ability to work independently and remotely in a fast-paced environment. - Attention to detail and strong analytical skills. - Previous experience in customer service or a related field. - High school diploma or equivalent required, bachelor's degree preferred. - Proficient in Microsoft Office and experience with CRM systems. - Must have a quiet home office with a reliable internet connection. - Availability to work evenings and weekends as needed.

Benefits: - Relocation allowance for eligible candidates. - Vision insurance coverage. - Employee discounts on Nestlé products. - Opportunity for growth and advancement within the company.

Working Environment: At Nestlé Malaysia, we strive to create a working environment that sparks creativity and motivation in our employees. We inspire greatness and encourage our team members to excel in their roles while maintaining a healthy work-life balance.

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.