Customer Service Specialist

Job Description:

Kuala Lumpur Kepong Berhad is seeking a part-time Customer Service Specialist to join our team in Johor Bahru, Johor. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service roles. The Customer Service Specialist will be responsible for handling customer inquiries, resolving complaints, and providing excellent service to maintain customer satisfaction.

Responsibilities: - Manage incoming customer inquiries via phone, email, and live chat - Resolve customer complaints in a professional and timely manner - Provide product information and pricing to customers - Process orders and facilitate returns or exchanges - Collaborate with other departments to ensure customer needs are met - Maintain accurate records of customer interactions and transactions - Recommend improvements to customer service processes

Requirements: - Reliable and resourceful personality traits - Strong emotional intelligence and negotiation skills - 3 years of experience in customer service roles - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent, college degree preferred

Benefits: - Travel & spending expenses covered - Travel opportunities for training and conferences - Retirement plan with employer contributions - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and welcomes applicants of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: April 24, 2024

If you meet the above requirements and are passionate about providing excellent customer service, we encourage you to apply for the Customer Service Specialist position at Kuala Lumpur Kepong Berhad. Join us in making a difference in the community through our corporate social responsibility initiatives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.