Customer Service Specialist

Job Description:

Telekom Malaysia Berhad is seeking a motivated and customer-oriented individual to join our team as a part-time Customer Service Specialist based in George Town, Penang, MY. As an Entry Level position, we are looking for a candidate with at least 1 year of experience in customer service or a related field.

Responsibilities: - Handle customer inquiries and provide information about products and services - Resolve customer complaints in a professional and efficient manner - Process orders, returns, and exchanges accurately - Communicate with customers through various channels including phone, email, and chat - Update customer records and maintain accurate documentation - Collaborate with other team members and departments to ensure customer satisfaction - Meet or exceed customer service performance goals

Requirements: - Driven and resourceful individual who is passionate about providing excellent customer service - Strong attention to detail and ability to adapt to a fast-paced environment - Excellent communication skills, both verbal and written - Ability to multi-task and prioritize workload effectively - Proficient in using Microsoft Office and other customer service software - High school diploma or equivalent required; college degree preferred

Benefits: - Free accommodation - Free food - Gym membership

Working Environment: At Telekom Malaysia Berhad, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing the best possible service to our customers while fostering a supportive and collaborative work environment.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive team where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.