Remote Customer Service Specialist

Job Description: Axiata Group Berhad is seeking a Remote Customer Service Specialist to join our dynamic team in George Town, Penang, Malaysia. As a part-time Associate Level position, the successful candidate will have at least 2 years of experience in customer service.

Responsibilities: - Provide excellent customer service through various communication channels including phone, email, and live chat - Assist customers with inquiries, concerns, and complaints in a timely and professional manner - Escalate complex issues to the appropriate department for resolution - Maintain up-to-date knowledge of products and services to better assist customers - Handle billing and payment inquiries and process transactions accurately - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Demonstrated experience in customer service - Strong communication skills and ability to multitask - Adaptable and resilient personality traits - Strong analytical skills and time management abilities - Proficiency in using customer service software and tools - Ability to work remotely and independently with minimal supervision

Benefits: - Training and professional development opportunities - Company transportation for remote work purposes - Travel opportunities for conferences and other events

Working Environment: As a Remote Customer Service Specialist at Axiata Group Berhad, you will flourish in a culture that embraces change and responds resiliently to challenges. You will have the opportunity to grow professionally and contribute to the success of the company in a remote work setting.

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace.

Deadline to Apply: 2024-05-11

Join our team and make a difference in the lives of our customers! Apply now to become a part of the Axiata Group Berhad family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.