Customer Service Specialist

Job Description:

Kossan Rubber Industries Berhad is seeking a highly motivated and energetic Customer Service Specialist to join our team in Johor Bahru, Johor, MY. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat. 2. Processing orders and providing order status updates to customers. 3. Resolving customer complaints and issues in a professional manner. 4. Providing product information and recommendations to customers. 5. Escalating complex issues to the appropriate department for resolution. 6. Maintaining accurate records of customer interactions and transactions. 7. Collaborating with other departments to ensure seamless customer experience.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication and interpersonal skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Critical thinking skills and problem-solving abilities. 5. Proficient in Microsoft Office applications. 6. Availability to work flexible hours, including evenings and weekends. 7. Must be driven and energetic. 8. Soft skills such as time management and attention to detail.

Benefits: - Company equipment provided - Dental insurance - Paid overtime

Working Environment: At Kossan Rubber Industries Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible service to our customers, and we are looking for individuals who share our passion for excellence.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.