Customer Service Specialist

Job Description:

IJM Corporation Berhad is seeking a part-time Customer Service Specialist to join our team in Johor Bahru, Johor, MY. As an Associate-level professional with at least 4 years of experience, the ideal candidate will be adaptable, reliable, cooperative, and possess strong emotional intelligence.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Provide accurate information about products and services - Process orders and returns in a timely manner - Resolve customer complaints and escalate issues as needed - Collaborate with other departments to ensure a seamless customer experience - Maintain customer records and update information as necessary - Provide feedback to management on customer trends and issues - Meet and exceed customer service goals and targets - Assist with special projects and initiatives as assigned

Requirements: - At least 4 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Vision insurance - Dental insurance - Paid overtime

Working Environment: At IJM Corporation Berhad, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where all employees can thrive.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.