Customer Service Specialist

Job Description:

We are looking for a dedicated and resourceful Customer Service Specialist to join our team at Malaysia Airports Holdings Berhad in George Town, Penang. As an entry-level position, no prior experience is required, making this the perfect opportunity for those looking to start their career in the aviation industry.

Responsibilities: 1. Providing exceptional customer service to passengers at the airport, assisting with inquiries, complaints, and general information. 2. Handling check-in procedures, boarding processes, and managing flight schedules. 3. Resolving issues promptly and efficiently, ensuring customer satisfaction at all times. 4. Collaborating with various departments to ensure smooth operations and passenger experience. 5. Utilizing emotional intelligence to handle challenging situations with empathy and professionalism. 6. Conducting research to stay informed on industry trends and best practices. 7. Utilizing company equipment to assist passengers with their travel needs.

Requirements: 1. A dedicated and resourceful individual who is passionate about delivering excellent customer service. 2. Strong emotional intelligence and the ability to handle difficult situations with empathy. 3. A willingness to learn and grow in a fast-paced environment. 4. Basic research skills to stay informed on industry trends and best practices. 5. Excellent communication and interpersonal skills. 6. Proficiency in English and Malay. 7. Must be available to work part-time hours, including weekends and holidays.

Benefits: 1. Travel opportunities within Malaysia Airports Holdings Berhad's network. 2. Gym membership to promote employee health and wellness. 3. Company equipment provided for work-related tasks.

Working Environment: At Malaysia Airports Holdings Berhad, we believe in aligning work with a greater purpose. As a Customer Service Specialist, you will be contributing to a meaningful mission of providing exceptional service to travelers and ensuring a seamless airport experience.

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

Deadline to Apply: June 21, 2024

Join us in creating memorable experiences for passengers at Malaysia Airports Holdings Berhad and kickstart your career in the aviation industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.