Customer Service Specialist - Work from home

Job Description:

Hilton is seeking a dedicated and motivated Customer Service Specialist to join our team on a part-time basis. This position offers the flexibility to work from home, providing exceptional customer service to our guests in George Town, Penang, MY. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a customer service role, with a strong focus on decision-making and communication skills.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and timely manner - Assist guests with booking reservations, modifying existing bookings, and addressing any concerns or issues - Provide support and guidance to guests throughout their stay, ensuring their experience exceeds expectations - Collaborate with other team members to resolve complex customer inquiries and issues - Utilize technology tools and resources to streamline processes and improve efficiency - Maintain a positive attitude and represent the Hilton brand with professionalism and integrity

Requirements: - Minimum of 4 years of experience in a customer service role - Excellent decision-making skills and the ability to problem-solve effectively - Strong communication skills, both verbal and written, with a customer-centric approach - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in using technology platforms and applications for remote work - High school diploma or equivalent required; additional education or certifications a plus

Benefits: - Remote work flexibility with the opportunity to work from home - Gym membership reimbursement to support your health and wellness goals - Parental leave for new parents to balance work and family responsibilities - Opportunities for growth and development within the Hilton organization

Working Environment: At Hilton, we prioritize creating an environment where technology is harnessed to drive innovation and efficiency. As a Customer Service Specialist, you will have access to the tools and resources needed to excel in your role, while also enjoying the flexibility of working remotely.

Deadline to Apply: The deadline to apply for the Customer Service Specialist - Work from home position at Hilton is April 1, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.