Customer Service Specialist - Work from home

Job Description: We are looking for a dedicated and energetic Customer Service Specialist to join our team at SIRIM Berhad. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in George Town, Penang, MY. This is a part-time position at the Associate Level, requiring at least 2 years of experience in customer service.

Responsibilities: - Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner - Providing accurate information about our products and services to customers - Handling and resolving customer complaints and escalations effectively - Documenting all customer interactions and keeping accurate records - Collaborating with other team members to ensure a seamless customer experience - Conducting research to stay up-to-date on industry trends and best practices - Creating presentations to share with customers and internal stakeholders

Requirements: - Demonstrated experience in customer service - Excellent communication and interpersonal skills - Strong research and presentation skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, Associate degree preferred

Benefits: - Joining Bonus - Parental leave - Company-provided equipment for remote work

Working Environment: At SIRIM Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where every team member can thrive.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.