Customer Service Specialist - Work from home

Job Description:

As a Customer Service Specialist at MR DIY Group, you will be responsible for providing exceptional customer service to our valued customers from the comfort of your own home. Your primary duties will include handling customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels such as phone, email, and chat.

Responsibilities: 1. Responding promptly to customer inquiries with empathy and professionalism. 2. Resolving customer complaints and issues in a courteous and efficient manner. 3. Processing orders, returns, and exchanges accurately and timely. 4. Providing product information and recommendations to customers. 5. Collaborating with other team members to ensure seamless operations and customer service delivery. 6. Maintaining a positive attitude and promoting MR DIY Group's brand image.

Requirements: 1. Minimum of 2 years of customer service experience. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving skills and ability to think on your feet. 4. Adaptable and able to work in a fast-paced environment. 5. Hardworking and dedicated to providing top-notch customer service. 6. Time management skills and ability to prioritize tasks effectively. 7. Negotiation skills to handle customer concerns and complaints.

Benefits: - Employee discounts on MR DIY Group products. - Training and professional development opportunities. - Life insurance coverage.

Working Environment: At MR DIY Group, we strive to create a joyful and vibrant work environment even when working remotely. We value team collaboration and celebrate success together.

Equal Opportunity Statement: MR DIY Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

Deadline to apply: July 22, 2024

Join MR DIY Group as a Customer Service Specialist and be a part of a dynamic team dedicated to providing unparalleled customer service from the comfort of your home!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.