Customer Success Assistant

Job Description:

We are looking for a part-time Customer Success Assistant to join our team at IHH Healthcare Berhad in Malacca City, Melaka, MY. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a customer-facing role.

Responsibilities: - Assist customers with any inquiries or issues they may have regarding our healthcare services - Build strong relationships with customers to ensure their satisfaction and loyalty - Provide support to the Customer Success team in developing and implementing strategies to improve customer experience - Communicate effectively with customers through various channels such as phone, email, and in-person interactions - Collaborate with other departments to address customer needs and concerns in a timely manner - Maintain accurate records of customer interactions and feedback

Requirements: - Independent and confident personality traits - Strong communication and decision-making skills - At least 4 years of experience in a customer-facing role - Ability to work well in a fast-paced and dynamic environment - Proficiency in Microsoft Office and customer management software

Benefits: - Joining Bonus - Retirement plan - Paid sick leave

Working Environment: At IHH Healthcare Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to providing the best possible service to our customers and creating a positive work environment for all employees.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: IHH Healthcare Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.