Customer Success Assistant

Job Description:

We are currently seeking a dedicated and hardworking Customer Success Assistant to join our team at Kuala Lumpur Kepong Berhad in Kuala Lumpur. As a Customer Success Assistant, you will be responsible for providing support to our customer success team in ensuring the success and satisfaction of our customers. This is a part-time, entry-level position with the opportunity to grow and advance within the company.

Responsibilities: - Assist in onboarding new customers and providing them with the necessary information and resources to ensure a smooth transition - Communicate with customers via phone, email, and chat to address any questions or concerns they may have - Work closely with the customer success team to analyze customer feedback and identify areas for improvement - Research industry best practices and trends to help drive customer success initiatives - Assist in organizing and coordinating customer events and workshops - Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience - Help develop and maintain customer success metrics and reports

Requirements: - 1 year of experience in customer service or a related field - Strong decision-making skills and the ability to think on your feet - Excellent research skills to stay informed on industry trends and best practices - Excellent communication skills, both written and verbal - Ability to work well in a team environment and collaborate with others - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Remote work flexibility - Parental leave - Gym membership

Working Environment: At Kuala Lumpur Kepong Berhad, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic. Join our team and be a part of a dynamic and growing company.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.