Customer Success Assistant

Job Description: We are looking for a part-time Customer Success Assistant to join our team at Petronas in Johor Bahru, Johor, MY. As an Associate level position, the ideal candidate should have at least 3 years of experience in a customer-facing role.

Responsibilities: - Assist in managing customer accounts and relationships - Provide excellent customer service and support to ensure customer satisfaction - Communicate with customers via phone, email, and in-person meetings - Help customers navigate our products and services - Collaborate with the sales and marketing teams to drive customer success initiatives - Analyze customer data and feedback to identify trends and opportunities for improvement - Support in the development and implementation of customer success strategies - Help plan and organize customer events and programs

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Excellent communication and interpersonal skills - Strong project management skills - Ability to work independently and adapt quickly to changing priorities - Experience using CRM software (e.g. Salesforce) - Proficiency in Microsoft Office Suite - Ability to leverage data to inform decisions and drive strategic initiatives

Personality traits: adaptable, independent Soft skills: adaptability, project management

Benefits: - Free accommodation - Profit sharing - Joining bonus

Working environment: At Petronas, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Petronas is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.