Customer Success Assistant - Work from home

Job Description:

We are seeking a Customer Success Assistant to join our team at Genting Group. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Customer Success Assistant, you will be responsible for supporting our customers and ensuring their satisfaction with our products or services.

Responsibilities: - Communicate with customers through various channels, such as email, phone, or live chat, to answer their inquiries and provide support. - Help customers troubleshoot any issues they may be experiencing with our products or services. - Monitor customer feedback and suggest improvements to enhance the customer experience. - Collaborate with other team members to resolve customer issues in a timely and efficient manner. - Assist with onboarding new customers and providing them with the necessary information to use our products or services effectively.

Requirements: - No prior experience is required, but a passion for helping others is essential. - Must be independent and able to work effectively from a remote location. - Strong decision-making and critical thinking skills are a must. - Excellent communication skills and a friendly demeanor. - Ability to adapt quickly to new technologies and processes. - Must be comfortable working in a fast-paced environment and multitasking.

Benefits: - Visa sponsorship for qualified candidates. - Disability insurance to ensure you are covered in case of unforeseen circumstances. - Enjoy free food provided by the company as a token of appreciation for your hard work.

Working Environment: At Genting Group, we value autonomy and independence. We trust our employees to excel in their roles and provide them with the support they need to succeed. As a Customer Success Assistant, you will have the freedom to work in a way that suits you best, while still receiving guidance and support from our team.

Deadline to Apply: Please submit your application by May 7, 2024, to be considered for this position.

Equal Opportunity Statement: Genting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.