Customer Success Assistant - Work from home

Job Description:

Petron Malaysia is seeking a Customer Success Assistant to join our team. As a Work from Home position based in George Town, Penang, MY, this part-time role offers the opportunity to contribute to the success of our customers while enjoying the flexibility of remote work.

Responsibilities: 1. Provide excellent customer service and support through various channels such as email, chat, and phone. 2. Assist customers with product inquiries, orders, and issue resolution in a timely and professional manner. 3. Collaborate with the sales and marketing teams to drive customer engagement and retention. 4. Collect and analyze customer feedback to identify trends and recommend improvements to enhance the customer experience. 5. Maintain accurate records of customer interactions and transactions in the CRM system. 6. Assist in creating and implementing customer success strategies to increase customer satisfaction and loyalty. 7. Stay up to date on product knowledge and industry trends to better assist customers.

Requirements: 1. Bachelor's degree or equivalent work experience required. 2. Minimum of 2 years of experience in a customer service or sales support role. 3. Strong communication and interpersonal skills. 4. Ability to work independently and efficiently in a remote setting. 5. Proficiency in Microsoft Office and CRM software. 6. Adaptable and motivated individuals with excellent time management and planning skills.

Personality Traits: - Adaptable - Motivated

Soft Skills: - Time management - Planning

Benefits: - Paid Time Off (PTO) - Relocation allowance - Free accommodation

Working Environment: At Petron Malaysia, we encourage autonomy and independence, trusting employees to excel in their roles. Remote work provides the flexibility needed to balance work and personal commitments while contributing to the success of our customers.

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and strive to provide equal opportunities for all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.