Customer Success Associate

Job Description:

As a Customer Success Associate at QSR Brands in George Town, Penang, your primary responsibility will be to ensure the satisfaction and success of our customers. You will serve as the main point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. You will work closely with the sales and marketing teams to coordinate efforts and ensure a seamless customer experience.

Responsibilities: - Respond to customer inquiries via phone, email, and social media - Assist customers in troubleshooting issues with our products or services - Gather feedback from customers and report trends to the relevant teams - Proactively reach out to customers to ensure their satisfaction and loyalty - Coordinate with sales and marketing teams to implement customer success initiatives - Maintain accurate records of customer interactions and transactions - Continuously improve processes and procedures to enhance the customer experience

Requirements: - Bachelor's degree in a related field - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong teamwork and collaboration abilities - Dedicated and adaptable personality traits - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Training & professional development opportunities - Travel & spending expenses covered for work-related activities - Free food while on duty

Working Environment: At QSR Brands, we strive to cultivate a sense of ownership and responsibility at every level. You will be empowered to take initiative and make decisions that positively impact our customers and the company as a whole.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.