Customer Success Associate

At UEM Sunrise Berhad, we are currently seeking a part-time Customer Success Associate to join our team in Malacca City, Melaka, MY. The ideal candidate for this Associate Level position should have at least 4 years of experience in a customer-facing role and possess the following personality traits: adaptable and passionate.

As a Customer Success Associate at UEM Sunrise Berhad, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction with our products and services. Your primary responsibilities will include:

- Providing exceptional customer service through various channels, including phone, email, and in person - Resolving customer complaints and issues in a timely and efficient manner - Communicating with internal teams to ensure that customer needs are being met - Proactively identifying opportunities for upselling and cross-selling to increase customer satisfaction and retention - Analyzing customer feedback and data to identify trends and areas for improvement - Collaborating with the sales and marketing teams to support customer retention and growth initiatives

To be successful in this role, you must possess excellent planning and adaptability skills, as well as the ability to work effectively in a fast-paced environment. Additionally, you should have strong communication skills and a customer-focused mindset.

At UEM Sunrise Berhad, we are dedicated to providing a supportive and inclusive working environment that is focused on understanding and exceeding customer expectations. We offer a range of benefits to our employees, including parental leave, training and professional development opportunities, and disability insurance.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Customer Success Associate position at UEM Sunrise Berhad. The deadline to apply is 2024-05-29.

Equal Opportunity Statement: UEM Sunrise Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.