Customer Success Associate

Job Description:

Petron Malaysia is seeking a part-time Customer Success Associate to join our team in Kuala Lumpur. The ideal candidate will have a minimum of 3 years of experience in a customer-facing role and possess the personality traits of being energetic and adaptable. Additionally, the candidate should have strong soft skills in critical thinking and innovation.

Responsibilities: - Manage customer inquiries and provide timely and effective solutions - Build and maintain strong relationships with customers to ensure satisfaction and loyalty - Collaborate with Sales and Marketing teams to drive customer retention and growth - Analyze customer feedback and data to identify trends and opportunities for improvement - Develop and implement customer success strategies and initiatives - Conduct regular check-ins and follow-ups with customers to ensure their needs are being met - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Minimum of 3 years experience in a customer-facing role - Energetic and adaptable personality traits - Strong critical thinking and innovation skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Life insurance - Travel opportunities - Company equipment

Working Environment: At Petron Malaysia, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and continuous learning to drive success for our customers and our team.

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply: June 1, 2024

We look forward to receiving your application and potentially welcoming you to our team at Petron Malaysia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.