Remote Customer Success Associate

Job Description:

Celcom Axiata Berhad is currently seeking a Remote Customer Success Associate to join our dynamic team in Malacca City, Melaka, MY. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Build strong relationships with customers through excellent communication and problem-solving skills - Serve as the primary point of contact for customers, ensuring their needs are met and issues are resolved in a timely manner - Collaborate with sales and technical support teams to provide a seamless customer experience - Identify opportunities for upselling and cross-selling products or services to existing customers - Monitor customer satisfaction levels and address any issues or concerns proactively - Maintain accurate records of customer interactions and transactions

Requirements: - Hardworking and resourceful individual with a strong customer service orientation - Demonstrate creativity and negotiation skills in handling customer inquiries and issues - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Experience in the telecommunications industry is a plus

Benefits: - Vision insurance - Relocation allowance - Free accommodation

Working Environment: At Celcom Axiata Berhad, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovative thinking and creativity, and we provide a supportive and collaborative work environment for all team members.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Celcom Axiata Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.