Remote Customer Success Manager

Job Description:

MYEG Services Berhad is seeking a dynamic and experienced Remote Customer Success Manager to join our team in Malacca City, Melaka. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with clients to ensure their needs are met and expectations are exceeded - Provide ongoing support and guidance to clients to help them utilize our products and services effectively - Collaborate with internal teams to address client issues and ensure timely resolution - Develop and implement customer success strategies to drive retention and growth - Analyze customer data and feedback to identify trends and opportunities for improvement - Lead and mentor junior customer success team members - Drive innovation and continuous improvement within the customer success department

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven track record of success in customer success roles - Strong interpersonal skills and the ability to build rapport with clients - Excellent communication skills, both written and verbal - Driven, adaptable, innovative, and a natural leader - Ability to work independently and collaboratively in a remote environment - Experience with CRM software and customer success tools - Knowledge of the MYEG Services Berhad products and services is a plus

Benefits: - Gym membership - Parental leave - Company transportation

Working Environment: At MYEG Services Berhad, we prioritize understanding and empathy in all interactions. We believe that a supportive and inclusive working environment is essential for the success of both our employees and our clients.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: 2024-05-14

Join our team and help us deliver exceptional customer experiences in a fast-paced and dynamic industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.