Remote Customer Success Manager

Responsibilities: 1. Develop and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner. 2. Provide onboarding and training to new customers to help them maximize the value of our products and services. 3. Act as the main point of contact for customer inquiries, feedback, and escalations. 4. Collaborate with internal teams to address customer concerns and improve the overall customer experience. 5. Analyze customer data and feedback to identify trends and opportunities for improvement. 6. Develop and implement strategies to increase customer retention and satisfaction. 7. Monitor key performance indicators and report on customer success metrics. 8. Stay up-to-date on industry trends and best practices in customer success.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in a customer success or account management role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in CRM software and Microsoft Office suite. 7. Experience working remotely and managing customer relationships from a distance. 8. Demonstrated success in meeting and exceeding customer satisfaction goals.

Personality traits: Must be driven and energetic to engage with customers effectively and maintain strong relationships.

Soft skills: Must possess strong people management skills to handle customer inquiries and escalations effectively. Must also have strong teamwork skills to collaborate with internal teams.

Benefits: We offer parental leave, a joining bonus, and visa sponsorship to eligible candidates. We also prioritize employee well-being through health and wellness initiatives in the working environment.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.