Customer Success Manager - Work from home

Job Description:

We are looking for a part-time Customer Success Manager to join our team at Hilton. This position allows you to work from the comfort of your own home, providing support to our customers in Kuala Lumpur, Malaysia. As an Associate Level employee with at least 5 years of experience in a customer service role, you will play a vital role in ensuring customer satisfaction and retention.

Responsibilities: - Develop and maintain strong relationships with our customers to ensure their needs are met and issues are resolved in a timely manner - Proactively engage with customers to identify areas of improvement and provide solutions to enhance their experience with Hilton - Collaborate with internal teams to address customer inquiries and concerns effectively - Monitor customer feedback and identify trends to make recommendations for process improvements - Track and report on key metrics related to customer satisfaction and retention - Provide regular updates to management on customer success initiatives and outcomes

Requirements: - Proven experience in a customer service role, with a minimum of 5 years of experience - Reliable and confident personality traits - Strong people management and project management skills - Excellent communication and interpersonal skills - Ability to work effectively in a remote setting - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field, preferred

Benefits: - Profit sharing opportunities - Relocation allowance for eligible candidates - Travel and spending expenses covered by the company - Support from Hilton in personal and professional development

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

If you meet the requirements and are interested in this exciting opportunity to work from home as a Customer Success Manager for Hilton in Kuala Lumpur, apply by July 13, 2024. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.