Customer Success Officer

Job Description:

UMW Holdings Berhad is seeking a part-time Customer Success Officer to join our team in Johor Bahru, Johor, MY. As an Associate Level Customer Success Officer, you will be responsible for ensuring the satisfaction and retention of our customers. You will act as the main point of contact for customers, addressing any questions or concerns they may have and working to find solutions to their needs.

Responsibilities: - Build strong relationships with customers to understand their needs and preferences - Serve as the primary contact for customer inquiries and escalations - Provide product information and demonstrations to customers - Develop and implement strategies to enhance customer satisfaction and retention - Collaborate with cross-functional teams to address customer issues and improve the overall customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 3 years of experience in customer service or customer success roles - Strong communication and interpersonal skills - Ability to work independently and be resourceful in finding solutions - Excellent time management and organizational skills - Proven track record of working effectively in a team environment - Proficiency in Microsoft Office and CRM software

Personality Traits: - Independent - Resourceful

Soft Skills: - Time management - Teamwork

Benefits: - Parental leave - Employee discounts - Paid Time Off (PTO)

Working Environment: At UMW Holdings Berhad, we embrace a culture that challenges norms and encourages bold thinking. We believe in creating a diverse and inclusive work environment where every team member can thrive and grow.

Equal Opportunity Statement: UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.