Customer Success Officer - Work from home

Job Description:

Digi.Com Berhad, a leading telecommunications company based in Kuala Lumpur, Malaysia, is seeking a part-time Customer Success Officer to work from home. We are looking for a highly adaptable and driven individual with excellent communication and planning skills to join our team in providing exceptional customer service and support.

Responsibilities: 1. Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services. 2. Proactively engage with customers to understand their needs and goals, and work towards helping them achieve success. 3. Provide product demonstrations, training, and support to customers to ensure they are fully utilizing our services. 4. Identify and address customer issues and concerns in a timely and effective manner, escalating to relevant teams when necessary. 5. Collaborate with internal teams, including sales, product development, and marketing, to ensure customer needs are met and exceeded. 6. Analyze customer data and feedback to identify trends, opportunities for improvement, and areas of growth. 7. Assist in the development and implementation of customer success strategies and initiatives.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Minimum of 3 years of experience in customer service, account management, or a related role. 3. Strong communication and interpersonal skills. 4. Excellent planning and organizational abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. Experience in the telecommunications industry is a plus.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Paid sick leave. 3. Joining bonus for new employees. 4. Opportunity to work in a remote environment committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, or veteran status.

Deadline to apply: July 3, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Success Officer, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.