Customer Success Representative - Work from home

Job Description:

Padini Holdings Berhad is seeking a dynamic and proactive individual to join our team as a Customer Success Representative, working from home in Kuala Lumpur. As an Associate-level position, the ideal candidate will have a minimum of 3 years of experience in a customer service role.

Responsibilities: 1. Establish and maintain positive relationships with customers through proactive communication and problem-solving. 2. Serve as the primary point of contact for customer inquiries, issues, and escalations. 3. Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved in a timely manner. 4. Conduct research and analysis to identify customer pain points and propose solutions to improve overall customer satisfaction. 5. Implement and monitor customer success metrics to measure the effectiveness of customer support initiatives. 6. Provide training and support to customers on product usage and best practices. 7. Lead projects and initiatives related to customer success and retention. 8. Maintain accurate records of customer interactions and feedback.

Requirements: 1. Energetic and driven individual with a passion for delivering exceptional customer service. 2. Strong research skills and ability to gather and analyze data to make informed decisions. 3. Demonstrated leadership qualities and ability to motivate and inspire others. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and prioritize tasks effectively. 6. Experience working in a remote environment and managing virtual relationships. 7. Proficiency with CRM software and other customer support tools. 8. Bachelor's degree in Business Administration, Marketing, or related field preferred.

Benefits: 1. Free food provided during working hours. 2. Retirement plan options to help secure your financial future. 3. Life insurance coverage for peace of mind.

Working Environment: At Padini Holdings Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to creating a positive and collaborative work culture that encourages personal and professional growth.

Deadline to Apply: Please submit your application by May 4, 2024.

Equal Opportunity Statement: Padini Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.