Remote Customer Success Specialist

Job Description:

YTL Corporation Berhad is seeking a Remote Customer Success Specialist to join our team in Malacca City, Melaka, MY. This is a part-time entry level position ideal for individuals with 1 year of experience. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products or services.

Responsibilities: - Communicate with customers via phone, email, and chat to address their inquiries, concerns, and feedback - Provide product demonstrations and training to customers to ensure they are utilizing our products or services effectively - Collaborate with the sales and product teams to provide feedback from customers and improve our offerings - Proactively reach out to customers to ensure they are satisfied and identify any opportunities for upselling or cross-selling - Maintain accurate records of customer interactions and transactions in our CRM system - Assist with onboarding new customers and guiding them through the implementation process - Identify trends in customer issues and work with the team to develop solutions - Work with customers to troubleshoot technical issues and escalate to the appropriate teams when necessary

Requirements: - Hardworking and confident individual - Strong critical thinking skills and ability to work well in a team - Excellent written and verbal communication skills - Proven track record of providing exceptional customer service - Experience using CRM systems and other customer support tools - Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits: - Visa sponsorship - Retirement plan - Company equipment provided

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 2, 2024

Join our team and make a difference in the lives of our customers! Apply now to become a Remote Customer Success Specialist with YTL Corporation Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.