Customer Success Specialist

Job Description:

We are looking for a part-time Customer Success Specialist to join our team at Tenaga Nasional Berhad in Johor Bahru, Johor, MY. As an Associate-level employee, you will play a key role in ensuring customer satisfaction and success with our products and services. The ideal candidate will have at least 2 years of experience in a customer-facing role and possess the following personality traits: energetic and reliable. Additionally, soft skills such as teamwork and innovation are essential for success in this position.

Responsibilities: - Manage a portfolio of clients and ensure their needs are met in a timely and effective manner - Proactively engage with customers to identify opportunities for upselling or cross-selling our products and services - Collaborate with internal teams to address customer issues and provide solutions - Collect and analyze customer feedback to continuously improve our products and services - Assist with onboarding new customers and provide training as needed - Develop strong relationships with key stakeholders within client organizations - Track and report on key performance indicators related to customer success

Requirements: - Bachelor's degree in business administration, marketing, or a related field preferred - 2+ years of experience in a customer success or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Gym membership - Paid Time Off (PTO) - Paid sick leave

Working Environment: At Tenaga Nasional Berhad, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Customer Success Specialist, you will have the opportunity to make a real impact on our customers' success and satisfaction.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Tenaga Nasional Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.