Customer Success Specialist

Job Description:

MR DIY Group is seeking a part-time Customer Success Specialist to join our team in Malacca City, Melaka, MY. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and retention by building strong relationships with our customers and providing excellent service.

Responsibilities: - Communicate with customers through various channels such as phone, email, and chat to address inquiries, resolve issues, and ensure customer satisfaction - Proactively reach out to customers to gather feedback, offer assistance, and provide product recommendations - Collaborate with internal teams to ensure customer needs are met and issues are resolved in a timely manner - Identify opportunities to upsell or cross-sell products and services to existing customers - Keep detailed records of customer interactions and transactions in the CRM system - Monitor customer satisfaction metrics and implement strategies to improve customer experience - Conduct regular training sessions for customers on how to use our products effectively

Requirements: - 3 years of experience in a customer-facing role - Adaptable and passionate about providing exceptional customer service - Strong persuasion and presentation skills - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in CRM systems and Microsoft Office - High school diploma or equivalent

Benefits: - Paid overtime - Company transportation - Parental leave - Opportunity for growth and advancement within the company

Working Environment: At MR DIY Group, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: MR DIY Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.