Remote Customer Success Specialist

Job Description:

Axiata Group Berhad is seeking a motivated and energetic Remote Customer Success Specialist to join our team in Kuala Lumpur, MY. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in a customer-facing role. As a Customer Success Specialist, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Responsibilities: - Manage customer inquiries and issues via phone, email, and chat - Build strong relationships with customers to understand their needs and preferences - Troubleshoot technical problems and escalate issues as needed - Conduct customer satisfaction surveys and gather feedback for continuous improvement - Collaborate with cross-functional teams to improve the overall customer experience - Stay up to date on industry trends and best practices in customer success

Requirements: - Driven and energetic personality - Excellent communication and interpersonal skills - Strong research and creativity skills - Ability to work independently and in a team - Proficiency in Microsoft Office and customer relationship management software - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Travel and spending expenses - Paid overtime - Vision insurance - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Axiata Group Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 3, 2024

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Remote Customer Success Specialist position at Axiata Group Berhad. Join us and make a positive impact on our customers and community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.