Customer Success Specialist - Work from home

Job Description: QSR Brands is seeking a dedicated and hardworking Customer Success Specialist to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and assistance.

Responsibilities: - Serve as the primary point of contact for customers, addressing their inquiries, issues, and feedback in a timely and professional manner. - Build and maintain strong relationships with customers to promote loyalty and retention. - Analyze customer data and feedback to identify trends and opportunities for improvement. - Collaborate with internal teams to address customer needs and ensure customer satisfaction. - Provide product demonstrations and training sessions to help customers maximize their use of our products and services. - Assist with onboarding new customers and guiding them through the implementation process.

Requirements: - Bachelor's degree in business, marketing, or a related field. - Minimum of 3 years of experience in customer service or sales. - Strong presentation skills and the ability to communicate effectively with customers. - Emotional intelligence and the ability to empathize with customers and understand their needs. - Proficiency in Microsoft Office and CRM software. - Excellent time management and organizational skills. - Ability to work independently and manage multiple tasks simultaneously.

Personality Traits: - Dedication to providing exceptional customer service. - Strong work ethic and commitment to achieving customer success.

Soft Skills: - Excellent presentation skills. - High emotional intelligence.

Benefits: - Joining Bonus for new hires. - Dental insurance coverage. - Company-provided equipment for remote work.

Working Environment: At QSR Brands, we prioritize building strong connections with our customers and treating our colleagues like an extended family. We foster a collaborative and inclusive work environment where everyone has the opportunity to succeed and grow.

Deadline to Apply: Interested candidates should submit their applications by May 11, 2024.

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and values diversity in the workplace. We are committed to creating a work environment that is inclusive and welcoming to all individuals, regardless of race, gender, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.