Customer Success Specialist - Work from home

Job Description: As a Customer Success Specialist at Telekom Malaysia Berhad, you will be responsible for ensuring that our customers have a positive experience with our products and services. You will be the main point of contact for customers, addressing their inquiries, resolving issues, and providing support to ensure their satisfaction. This position will be a remote work from home opportunity based in George Town, Penang, MY.

Responsibilities: - Build and maintain strong relationships with customers through proactive communication - Respond to customer inquiries and troubleshoot issues in a timely and professional manner - Identify customer needs and recommend solutions to enhance their experience - Collaborate with cross-functional teams to address customer concerns and improve overall customer satisfaction - Monitor customer accounts and provide regular updates and reports on customer usage and feedback - Conduct research to stay informed about industry trends and best practices - Make data-driven decisions to enhance the customer experience and increase customer retention

Requirements: - Minimum of 4 years of experience in a customer-facing role - Excellent communication skills, both written and verbal - Strong problem-solving and decision-making abilities - Reliable and adaptable personality traits - Proficient in conducting research and analyzing data - Ability to work independently and as part of a team

Benefits: - Paid Time Off (PTO) - Retirement plan - Dental insurance

Working Environment: At Telekom Malaysia Berhad, we encourage a culture of ongoing learning and development for personal and professional growth. We provide support and resources for our employees to continuously improve their skills and knowledge in order to succeed in their roles.

Equal Opportunity Statement: Telekom Malaysia Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.