Remote Customer Support Assistant

Job Description:

As a Remote Customer Support Assistant at Digi.Com Berhad, your main responsibility will be to provide outstanding customer service and support to our clients through various communication channels. You will be responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner. Additionally, you will assist customers with account set-up, troubleshooting technical issues, and providing product information.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Providing technical support and troubleshooting customer issues - Assisting customers with account registration and product information - Resolving customer complaints and escalating issues as needed - Collaborating with other team members to ensure excellent customer service - Using CRM software to record customer interactions and track progress

Requirements: - 2 years of experience in customer service or a related field - Motivated and independent personality traits - Strong leadership and negotiation skills - Excellent communication skills - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software - High school diploma or equivalent

Benefits: - Life insurance - Dental insurance - Gym membership

Working Environment: At Digi.Com Berhad, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and inclusive work environment.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, or disability. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.