Customer Support Assistant

Job Description:

We are looking for a Customer Support Assistant to join our team at Kossan Rubber Industries Berhad in Kuala Lumpur. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position with an Associate level of seniority and requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Answering customer inquiries via phone, email, and in person - Assisting customers with product information, orders, and returns - Resolving customer complaints in a professional and timely manner - Working closely with the sales team to ensure customer satisfaction - Communicating customer feedback to the relevant departments for continuous improvement - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to provide a seamless customer experience

Requirements: - Energetic and hardworking personality traits - Excellent decision-making and negotiation skills - 3 years of experience in a customer support role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Free food provided during working hours - Retirement plan options for eligible employees - Paid sick leave for all part-time employees

Working Environment: At Kossan Rubber Industries Berhad, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a positive and inclusive work environment where all employees are supported in their personal and professional development.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.