Customer Support Assistant - Work from home

As a Customer Support Assistant at Eco World Development Group Berhad, you will have the opportunity to work from the comfort of your own home in Malacca City, Melaka. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in customer support or a related field.

We are looking for individuals who are passionate about providing excellent customer service and who thrive in an independent work environment. Time management and negotiation skills are essential for this role, as you will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Act as the main point of contact for customer inquiries via phone, email, and chat - Provide timely and accurate responses to customer questions and concerns - Collaborate with other team members to resolve complex customer issues - Maintain detailed records of customer interactions and transactions - Assist with customer retention efforts and upselling opportunities - Participate in training and professional development activities to enhance your skills and knowledge

Requirements: - 4+ years of experience in customer support or a related field - Strong communication skills, both written and verbal - Excellent time management and organizational skills - Ability to work independently and prioritize tasks effectively - Experience with customer support software and tools - Passion for delivering exceptional customer service - Negotiation skills to handle customer complaints and find solutions

Benefits: - Dental insurance - Retirement plan - Training and professional development opportunities

Working Environment: At Eco World Development Group Berhad, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the highest level of service to our customers, and we are looking for individuals who share our commitment to excellence.

Equal Opportunity Statement: Eco World Development Group Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 13, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Customer Support Assistant at Eco World Development Group Berhad, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.