Customer Support Assistant - Work from home

Job Description:

We are looking for a dedicated Customer Support Assistant to join our team at Kossan Rubber Industries Berhad. This is a part-time position that allows you to work from the comfort of your own home. As an entry-level employee, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer support.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with product inquiries, order placement, and issue resolution - Make outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and up-to-date customer records in our database - Collaborate with other team members to ensure a seamless customer experience - Handle incoming customer complaints and work towards a positive resolution - Maintain a positive attitude and professional demeanor at all times

Requirements: - Excellent communication skills, both verbal and written - Strong negotiation skills to handle customer disputes effectively - Hardworking and dedicated to providing top-notch customer service - Resilient in the face of challenging situations and able to remain calm under pressure - Ability to work independently and efficiently from a remote location - Proficient computer skills and the ability to learn new software quickly

Personality Traits Required: - Hardworking - Resilient

Soft Skills Required: - Communication - Negotiation

Benefits: - Vision insurance - Travel & spending expenses covered - Free accommodation

Working Environment: Thrive in an energetic and rapidly evolving work setting where your contributions make a difference.

Equal Opportunity Statement: Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: 2024-07-14

Don't miss out on this exciting opportunity to kickstart your career in customer support with Kossan Rubber Industries Berhad. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.