Remote Customer Support Associate

Job Description:

Nestlé Malaysia is seeking a Remote Customer Support Associate to join our team in Kuala Lumpur. As a part-time entry-level position, this role involves providing exceptional customer service to our clients in a remote setting. The ideal candidate will be resourceful, dedicated, possess strong decision-making skills, and be skilled in research.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Resolve customer issues in a timely and efficient manner - Provide product information and assistance with order processing - Collaborate with team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Communicate feedback and suggestions to improve customer satisfaction

Requirements: - 1 year of customer service experience preferred - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office and customer service software - Resourceful and dedicated work ethic - Decision-making and research skills - High school diploma or equivalent

Benefits: - Travel and spending expenses - Paid overtime - Company equipment provided for remote work - Opportunities for professional development and advancement

Working Environment: Nestlé Malaysia promotes a work-life balance and prioritizes employee well-being. Remote Customer Support Associates can enjoy a flexible work schedule and the convenience of working from home while still being part of a collaborative team environment.

Deadline to Apply: Interested candidates should apply by July 12, 2024.

Equal Opportunity Statement: Nestlé Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.