Customer Support Manager

Job Description:

Westports Holdings Berhad is seeking a dedicated and experienced Customer Support Manager to join our team in Malacca City, Melaka, MY. As a mid-to-senior level position with a requirement of at least 8 years of experience, the Customer Support Manager will play a crucial role in ensuring a high level of customer satisfaction and retention.

Responsibilities: 1. Develop and implement customer support strategies to improve overall customer experience. 2. Manage a team of customer support representatives, providing guidance and support as needed. 3. Monitor and analyze customer support metrics to identify areas for improvement and implement solutions. 4. Handle escalated customer complaints and issues in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Develop training programs for customer support staff to enhance their skills and knowledge. 7. Conduct regular performance evaluations and provide feedback to team members. 8. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. At least 8 years of experience in customer support or a related field. 2. Strong leadership skills with the ability to motivate and inspire a team. 3. Excellent problem-solving abilities and a proactive approach to addressing customer issues. 4. Resilient and confident mindset with the ability to handle challenging situations with grace. 5. Excellent communication skills, both written and verbal. 6. Bachelor's degree in business administration or a related field (preferred). 7. Proficiency in CRM software and other customer support tools. 8. Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

Personality traits: Resilient, confident Soft skills: Leadership, problem-solving

Benefits: - Paid sick leave - Employee discounts - Relocation allowance

Working environment: At Westports Holdings Berhad, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in empowering our team members to make decisions and take ownership of their work, while also providing the necessary support and resources to succeed.

Equal Opportunity Statement: Westports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome and encourage diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.